For Patients
We are committed to providing the highest quality care to our patients. We want to partner with you in the care of your heart health. Please be sure to provide us with the name of your primary care physician so that we can work as a team to coordinate your care.
Please bring all of your prescriptions with you to each visit (including those prescribed by other physicians) or bring a list of your prescriptions with the name (being careful to spell it correctly), the dosage and the number of times per day you take the prescription.
New Patient Paperwork
To expedite the handling of paperwork on your first visit, follow this link “New Patient Paperwork” to fill out the needed documents prior to your first visit with us. We look forward to seeing you!
Authorization to Release Records
The Chattanooga Heart Institute has partnered with MediCopy to fulfill your release of information requests. If you’d like your records placed in your patient portal, you can message medical records through the portal. If you’d like them sent to you by another means, you can request medical records at https://medicopy.net/roi. If a physician’s office will be requesting your records, please have them fax our medical records department at (423) 697-2320. If requesting forms and/or records concerning FMLA or short term disability, please print and complete the release of information form here and mail or fax the completed form back to us.
Patient Portal
Our patient portal provides you with instant access to information on your upcoming appointments, tests results, the ability to request prescription refills and much more. To join our patient portal, please call the portal coordinator at 423-697-2338 and leave a voice mail with your name, date of birth and email address. You’ll then receive an email invitation to join the portal. It’s a very easy process to enroll. Due to the high number of patients we serve, the portal is the ONLY way that you will receive tests results when results don’t require a change in your care plan.
Prescription Refill Policy
Please have your pharmacy contact us or request prescription refills through the patient portal.
Cancellation Policy
We have reserved your appointment time exclusively for you and request the courtesy of a 24-hour notice to cancel an appointment so that your reserved time can be used by another patient. Failure to notify us less 24-hours in advance may result in a $50.00 charge to your account.
Financial Policy
To view our financial policy, click here
Privacy Policy
To view our privacy policy, click here
Insurances we accept include:
- Aetna – PPO, POS, HMO, Aetna Select
- BlueCross BlueShield of Tennessee
- Network P
- Network S
- BlueCard (Out of State)
- BlueAdvantage – Medicare Advantage
- BlueCare TennCare
- BlueCare Plus
- Cigna – PPO, OAP, OAPC
- Cigna Medicare Advantage
- Humana –EPO,PPO, Open Access
- Humana – Medicare Advantage
- Tri-Care – Standard, Tri-Care for Life
- United HealthCare
Advanced Care Plans – Health Care Agent
Everyone has the right to make his/her own health care decisions.
Advance directives, also known as an Advance Care Plan or a Living Will, can help patients communicate their treatment choices if they are otherwise unable to make such decisions.
An Advance Care Plan is a document that allows patients to tell their doctors and loved ones how they want to be treated if they are terminally ill or permanently unconscious. Downloadable forms and frequently asked questions about advance directives can be found on the Tennessee Department of Health’s website.